Grade 12 or any NQF 4 certificate
3 years customer service experience in a face-to-face / contact centre / call centre environment
Customer Service Certificate will be advantageous
Knowledge of SARS products will be advantageous
Knowledge and Skills:
Customer Relationship Management
SARS system products
Basic IT Support
Attention to detail
Planning and Organising
Standard system products
Excellent interpersonal and communication skills
Communication of transactional outputs and queries in area of work according to policies and quality requirements.
Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
Report on transactional and process activities within set guidelines to provide timely information for decision making.Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
Ensure that all walk-in tax related queries/or telephonic inbound/outbound queries are promptly, effectively & efficiently resolved.
Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
How to Apply
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